Man and van or removal company?

Newsagents’ windows and local newspapers are always full of adverts for the ‘man with a van’ services, which offer everything from a way to shift that old sofa to a complete move, often for a price that looks like a steal. But can you really trust a stranger with just a mobile phone number and four wheels with your worldly possessions?

The cost often looks very appealing, especially if you are a budget, as many of us are nowadays. But Derek Milner, who is proprietor of Intransit Removals and Storage in Trowbridge, believes that the small upfront cost could hide a whole slew of potential pitfalls.

“The use of a professional mover ensures that all your requirements are thought of,” he says.

“Running the right size removal truck and right amount of staff is crucial to a successful removal. We also have all the necessary equipment to ensure safe passage of your goods, and should something unusual happen, we are experienced enough to deal with it. A professional removal company is normally a member of either the British Association of Removers (BAR) or The National Guild of Remover and Storers (NGRS) and in both cases this not only shows we are professionally competent to carry out hundreds of removals each year, but also we are regulated to do so yearly by them, with a visit to our premises to check vehicles and storage.”

A man and van service we spoke to, who wished to be known simply by his first name, David, agreed that he cannot provide everything that a large removal business can, but he was keen to point out what he thinks are the advantage of his service.

“Not everyone can afford a few hundred pounds to move house,” says David. “We can work at short notice if we are free and just charge a flat hourly rate. It is no frills and you pack yourself, but you get what you pay for. I don’t have extra insurance for moves, but I have only rarely had complaints and only the odd breakage, which the person moving just usually puts down to bad luck.”

Martin Rose of the National Guild of Removers and Storers believes that the increase in the use of man and van services is down to a misconception about the skills involved in a successful move. He thinks it is essential to use a professional if you are to have peace of mind when you move.

“A lot of customers tend to buy on price as they think that removals is essentially some big guys with big muscles and big vans moving stuff,” he says. “But there is quite a lot of skill and planning involved in a move. If the consumer buys cheap and the man and van decides he has a better offer elsewhere then there is no comeback, unless the mover is a part of one of the removal industry professional bodies. Not all these man and van services are bad and many removal businesses start out that way, but you can only be sure of what you are getting if you hire a professional.”

Our advice? If you have a large move and valuable possessions then you should always use a professional remover. Otherwise, the saving you make using a man-and-van service may be justified but talk to your home insurance company first and check that your goods are covered.